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Privacy Policy

Last updated: 12/06/2026

This Privacy Policy describes how gros cœur (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (collectively, the “Services”). Please read this Privacy Policy carefully.

1. What Personal Information We Collect

To provide the Services, we collect personal information about you from a variety of sources. When we use the term “personal information”, we refer to information that identifies, relates to, or can be associated with you.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment confirmation (including credit card numbers), email address, and phone number. The purpose is to provide products to you, fulfill our contract, process your payment, arrange for shipping, and communicate with you.
  • Device & Usage Information: We automatically collect information about how you access and use our Site. This includes your version of web browser, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site. The purpose is to load the Site accurately and perform analytics to optimize our Site.
  • Customer Support Information: We collect the information you choose to include in communications with us to provide effective customer support.

2. How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to perform our contract with you, which includes offering products for sale, processing payments, arranging shipping, and sending notifications related to your orders.
  • Marketing and Advertising: We may use your personal information to send marketing, advertising, and promotional communications by email or text message, and to keep you up to date on new products and offers. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products or your explicit consent.
  • Security and Fraud Prevention: We use your personal information to screen our orders for potential risk or fraud, and to detect or investigate malicious activity.

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

  • Service Providers: We share data with companies who support our Site and Services, such as WooCommerce (to power our online store) and Stripe (to process payments).
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our rights.

4. Lawful Basis and GDPR Rights

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases: your consent, the performance of the contract, compliance with legal obligations, and for our legitimate interests.

Depending on where you live, you have the right to:

  • Access / Know: Request access to the Personal Information we hold about you.
  • Delete & Correct: Ask that your Personal Information be corrected, updated, or erased.
  • Portability: Receive a copy of your information and request that we transfer it to a new service.
  • Withdraw Consent & Restrict: Stop or restrict our processing, or withdraw your consent for marketing communications.

You may exercise any of these rights by contacting us using the contact details provided below.

5. Cookies and Tracking

We use Cookies to power and improve our Site, remember your actions and preferences, and run analytics to understand user interaction.

  • Most browsers automatically accept cookies, but you can choose to remove or reject cookies through your browser controls.
  • Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

6. Data Retention and Security

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Please be aware that no security measures are perfect, and any information you send to us may not be secure while in transit.

7. Minors

The Site is not intended for individuals under the age of 16 (or 13 depending on jurisdictions), and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

8. Contact Information

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at: groscoeurclub@gmail.com